Airtel Recruitment 2023

A Call Center Representative is responsible for providing customer service, answering customer inquiries, and resolving customer complaints.

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They must be knowledgeable about the product or service being advertised and be able to effectively communicate the features and benefits of the product. Additionally, they should have a basic understanding of customer service techniques such as active listening and problem-solving. They should have excellent communication and interpersonal skills, be able to handle difficult conversations, and be able to work under pressure.

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They should also be able to work in a team environment, as well as independently. Furthermore, they should be computer literate, have good organizational skills, and be able to take initiative when necessary.