Airtel Recruitment 2023

A Call Center Representative is responsible for providing customer service to clients over the phone or via other communication methods.

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They must have excellent communication and customer service skills, as well as the ability to remain calm and professional when dealing with difficult customer issues. Call Center Representatives are expected to be knowledgeable of the product or service they are providing and have the ability to answer questions accurately and in a timely manner.

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They must also be able to take action in resolving customer complaints, and should be able to provide solutions or escalate the customer’s issue to the appropriate team or supervisor. In addition, they must be able to keep accurate records of customer interactions and be able to provide feedback to the company.