Axis Bank Recruitment 2023
A Help Desk Professional is responsible for providing technical support to customers over the phone, email, or other communication channels.
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They must be able to quickly identify and troubleshoot technical issues, respond to customer inquiries, and provide appropriate solutions. A Help Desk Professional must also be familiar with a wide range of hardware and software, including computers, operating systems, networks, and other related technologies. Additionally, Help Desk Professionals must be able to work in a fast-paced environment and be able to handle multiple customer inquiries at once.
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They must also be able to work with customers in a professional and courteous manner, and must be able to document all communications with customers.
