Flipkart Recruitment 2023

We are seeking a customer-focused Call Center Representative to join our team at Flipkart. As a Call Center Representative, you will be responsible for interacting with customers to provide information, resolve issues, and maintain customer satisfaction. The ideal candidate must possess excellent communication and problem-solving skills, as well as a strong commitment to customer service.

Responsibilities:

• Answering customer inquiries through inbound and outbound calls, emails, and chat messages
• Resolving customer issues in a timely and efficient manner
• Maintaining accurate and up-to-date customer records in our database

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Skills:

• Excellent communication skills, including the ability to effectively convey information and listen actively to customers
• Strong problem-solving skills and the ability to think critically
• Good multitasking and time management skills to handle multiple customer inquiries at once