Meesho Recruitment 2023

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Agents at Meesho. As a Customer Care Agent, you will be the first point of contact for our valued customers, providing exceptional service and support. Your strong communication skills, empathy, and problem-solving abilities will contribute to creating a positive customer experience and fostering customer loyalty.

Responsibilities:- 

1. Customer Support: Respond to customer inquiries and provide prompt and accurate resolutions via phone, email, or chat. Assist customers with product information, order tracking, and issue resolution. Handle customer complaints and ensure a satisfactory resolution in a professional and empathetic manner.
2. Order Management: Process customer orders, including order placement, cancellation, and modifications. Collaborate with internal teams to ensure timely order fulfillment and delivery. Keep customers informed about their order status and any potential delays or issues.
3. Relationship Building: Build strong relationships with customers by establishing rapport, understanding their needs, and delivering personalized support. Proactively follow up with customers to ensure their satisfaction, address any additional concerns, and identify opportunities for upselling or cross-selling.