SBI Recruitment 2023

A Customer Care Associate plays a key role in providing excellent customer service and support.

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They are responsible for resolving customer issues quickly and effectively in order to ensure customer satisfaction. The primary duties of a Customer Care Associate include responding to customer inquiries via phone, email, and live chat; maintaining customer records; troubleshooting technical and product issues; processing orders and returns; providing product information; and escalating customer issues to the appropriate department.

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They must also be knowledgeable in customer service best practices and possess excellent communication skills.